FAQ

Orders are usually dispatched within 5 to 8 business days. Times can vary with product availability and busy periods.

Delivery time after dispatch depends on your address and the carrier, so we don't promise a fixed delivery date. If your order hasn't arrived in the expected time, message us with your order number.

Standard tracked home delivery costs $3.99. It's free when your order totals $59.99 or more, or when you order 3 or more items. Some products always ship free.

The exact shipping cost is always shown at checkout before you pay.

We currently ship to the United States, Canada and the United Kingdom. A few products ship to the US only. If an item can't be shipped to your address, checkout will tell you before you pay.

Open your order status page from the link in your order confirmation email. Your tracking details appear there as soon as your order has shipped. If you created an account, your orders are listed there too.

Can't find the email? Check your spam folder, then send us a message.

Message us as soon as possible with your order number. Changes and cancellations are only possible before your order has shipped. After that, our Refund Policy applies.

Returns are handled under our Refund Policy, which sets out the return window and the conditions. To qualify, the item must be unused, in the same condition you received it, in its original packaging, and you need your proof of purchase.

Return shipping is paid by the customer, and shipping costs are not refundable. To start a return, message us with your order number.

Once we receive and check your return, we email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. How fast the money shows up depends on your bank or card issuer.

Message us with your order number and a photo of the item and its packaging. Items that arrive defective or damaged are replaced, as set out in our Refund Policy. If you received the wrong item or something is missing, we'll check your order and get back to you.

We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay and Google Pay. Apple Pay and Google Pay show up on supported devices, and checkout lists the options available for your order.

Payments go through Shopify's encrypted checkout. We never see or store your full card number.

All prices are in US dollars (USD), including for Canada and the UK. If your card uses another currency, your bank converts the amount and may charge a fee.

Import duties or taxes, if any, depend on your country's rules. Everything we charge is shown at checkout before you pay.

Many products offer multi-pack options on their product page, such as "Buy 1, Get 1 Free" or packs of 2 or 3. Each pack has its own price on the product page, and automatic discounts are applied in your cart.

Have a discount code? Enter it at checkout. Your final total appears before you pay.

Each product page lists what's included, sizes or variants, and how to use it. If your question isn't answered there, message us before you order.

Send us a message through our Contact page. Please include your order number if you have one.